Privacy policy

This policy explains how Reborn Beauty ("we", "us") collects, uses and protects your personal information when you visit our website or place an order. We are based in Johannesburg, South Africa.

What we collect

• Contact and delivery details you give us: name, email, phone number, address.
• Order details: what you bought, order value and delivery status.
• Basic technical information from your visit, such as pages viewed and device or browser type.
• Any message you send us by email or WhatsApp.

We do not see or store your full card details. Payments are processed by our checkout provider on their own secure systems.

Why we use it

• To process, ship and support your order.
• To answer questions and handle returns or warranty claims.
• To send order updates, and marketing emails only if you opt in.
• To improve the store and keep it secure.

Who we share it with

Only the service providers we need to run the store: our ecommerce and checkout platform, our payment provider, and the courier delivering your parcel. They may only use your information to provide that service. We do not sell your personal information.

How long we keep it

We keep order and invoice records for as long as South African tax and consumer law requires, and other information only for as long as we need it for the purpose above.

Your rights

Under POPIA you may ask us for a copy of the personal information we hold about you, ask us to correct or delete it, object to how we use it, or unsubscribe from marketing at any time. Email us at rebornbeautycustomersupport@gmail.com and we will attend to it.

Cookies

We use cookies and similar technology to keep your cart working, remember preferences and understand how the site is used. You can block cookies in your browser, but parts of the store may then not work properly.

Contact us

Questions about this policy or your information? Get in touch with our Johannesburg support team at rebornbeautycustomersupport@gmail.com and we will come back to you.